EXCHANGE AND RETURN POLICY - ZOI COLLECTIONS
At ZOI, we want you to have the best experience. If you need to exchange or return your order, please see our rules below.
1. DEADLINE
You have 7 (seven) calendar days from receipt of the product to request an exchange or return, according to the Brazilian Consumer Defense Code - Art. 49.
2. CONDITIONS FOR EXCHANGE
For the exchange to be accepted, it is essential that:
- The product is unworn, unwashed and without odors;
- It has the tag attached;
- It is in its original packaging.
3. WHO PAYS FOR SHIPPING?
- Change of mind or size exchange: The cost of return shipping and reshipping the new item is the customer's responsibility (please send order number and photos of the product via whatsapp).
- Manufacturing defect: The round-trip shipping cost is 100% on us. We analyze each case within 48 business hours.
4. REFUND
After receiving and checking the product at our Distribution Center, the refund will be made within 7 business days, using the same payment method used for the purchase.